Privacy Policy
1. Introduction
Haven Chiro + Co. (“we”,”us”,”our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our online booking system, or interact with our services.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Personal details: name, date of birth, gender, and contact details (phone, email, address).
- Health information: relevant medical history, symptoms, and treatment details (when provided during booking or consultation).
- Payment details: where applicable, for processing service payments.
- Website usage data: IP address, browser type, cookies, and analytics data when you use our website.
If you choose not to provide certain information, we may not be able to offer you the full range of our services.
3. How We Collect Your Information
We collect personal information in several ways, including:
- When you book an appointment online, fill out a contact form, or sign up for a newsletter.
- During consultations or phone calls with our team.
- Through third-party booking platforms or integrations (e.g., Cliniko, HotDoc, or HealthEngine, if used).
- Automatically via our website through cookies and analytics tools (e.g., Google Analytics).
4. How We Use Your Information
We use your personal information to:
- Schedule and manage appointments.
- Provide healthcare and related services.
- Communicate with you about your care or upcoming bookings.
- Process payments and issue receipts.
- Improve our website and services through analytics.
- Send updates, offers, or newsletters (only if you opt in).
We will not use your information for any other purpose without your consent, unless required or authorised by law.
5. Disclosure of Your Information
We may disclose your information to:
- Healthcare practitioners involved in your care.
- Third-party service providers (e.g., booking software, payment processors, IT support).
- Regulatory authorities or insurers when required by law.
We take reasonable steps to ensure all third parties handle your data securely and in compliance with the APPs.
6. Data Security
We store your personal information securely in electronic and/or physical formats. We use safeguards such as encrypted systems, password protection, and secure networks to prevent unauthorised access, modification, or disclosure.
7. Access and Correction
You have the right to access and request correction of your personal information. If you wish to update, correct, or obtain a copy of your data, please contact us using the details below.
8. Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience and collect anonymous analytics data. You can disable cookies in your browser settings, but some features may not function properly.
9. Third-Party Links
Our website or booking pages may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
10. Complaints
If you believe your privacy has been breached, please contact us. We will investigate and respond to your complaint promptly. If you are unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/privacy/privacy-complaints.
11. Contact Us
Haven Chiro + Co.
Email: hello@havenchiroco.com.au
Phone: 0426 634 502
Address: Level 1, 344 Old Cleveland Road, Coorparoo, QLD, 4154